Refund and Returns Policy

Thank you for shopping at shopvivo. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, personal care items, and downloadable software products. Please get in touch if you have questions or concerns about your specific item.

Return Process

To initiate a return, please contact us at [email protected] or +1 (443) 265-6626. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Partial Refunds

Partial refunds may be granted in certain cases, such as if the item is returned not in its original condition, is damaged or missing parts for reasons not due to our error, or is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: 1591 Northwest 23rd Street, Baltimore, Maryland 21268, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (443) 265-6626
• Address: 1591 Northwest 23rd Street, Baltimore, Maryland 21268, United States